This Shipping and Delivery Policy outlines the terms and conditions for the shipment and delivery of products when you engage with our e-commerce platform and local store services. By using our services, you agree to abide by the policies described herein.

1. Shipping Destinations:

a. E-commerce Orders: We offer shipping to a range of domestic and international destinations. Shipping availability and rates are calculated at checkout based on the delivery address.

b. In-Store Purchases: For items purchased in-store, please check with the store for any available delivery options.

2. Shipping Times:

a. E-commerce Orders: Estimated shipping times are provided at checkout and depend on the selected shipping method. Delays may occur due to unforeseen circumstances, and we will communicate any changes promptly.

b. In-Store Purchases: For in-store purchases, delivery times and options will be communicated at the time of purchase.

c. Delivery Timeline: Your eagerly awaited purchase will be on its way within 5-7 business days.

3. Shipping Costs:

a. E-commerce Orders: Shipping costs are calculated based on the shipping method chosen, the weight of the package, and the destination. Costs are presented at checkout.

b. In-Store Purchases: For in-store purchases with delivery options, costs will be communicated at the time of purchase.

4. Tracking Orders:

a. E-commerce Orders: Once your order is shipped, you will receive a tracking number via email to monitor the progress of your delivery.

b. In-Store Purchases: For in-store purchases with delivery, tracking information will be provided if applicable.

5. Delivery Responsibilities:

a. The customer is responsible for providing accurate shipping information. Any additional charges due to incorrect information will be the responsibility of the customer.

6. Delays:

a. While we strive to meet estimated delivery times, delays may occur due to external factors such as weather, customs processes, or other unforeseen circumstances.

7. In-Store Pickup:

a. Depending on availability, some items purchased through our e-commerce platform may offer an in-store pickup option.

8. Changes to Policies:

We reserve the right to update, modify, or replace these policies at any time without prior notice. Any changes will be effective immediately upon posting on our website or communicating in-store.

By using our e-commerce platform or engaging with our local store services, you acknowledge that you have read, understood, and agree to these Shipping and Delivery Policies. If you have any questions, please contact us at Marsai Innovative Automation Technologies, No.134/3B, Krishna Industrial Estate, Mettukuppam, Vanagaram, Near Porur Garden Phase 2, Chennai – 600 095.