This Cancellation and Refund Policy outlines the terms and conditions for canceling orders and seeking refunds when you engage with our e-commerce platform and local store services. By using our services, you agree to abide by the policies described herein.

1. Cancellation of Orders:

a. E-commerce Orders:  You may cancel your order on our e-commerce platform within a specified period from the time of purchase. The cancellation window and conditions may vary based on the product or service. Please check the product description or contact our customer support for specific details.

b. In-Store Purchases: For items purchased in-store, cancellation policies may vary. Please refer to the specific terms communicated at the time of purchase.

2. Refund Eligibility:

a. E-commerce Orders: Refunds are eligible based on the terms outlined in our Return and Refund Policy. Generally, we offer refunds for unused and undamaged items within a specified period from the date of purchase.

b. In-Store Purchases: Refund eligibility for in-store purchases is subject to the terms communicated at the time of purchase. Please check your receipt for specific details.

3. Return Process:

a. E-commerce Orders: To initiate a return and refund, please contact our customer support team or follow the instructions outlined in our Return and Refund Policy.

b. In-Store Purchases: For in-store returns, please visit the store where the purchase was made. Bring the item, original receipt, and any packaging or tags.

4. Conditions for Refunds:

a. Refunds are generally issued in the original form of payment.

b. The returned item must be in its original condition, including all tags, packaging, and accessories.

c. To ensure a smooth and transparent refund process, we kindly request customers to provide a video recording of the unboxing process for the following conditions:

1. Condition of the Product:
– The unboxing video serves as visual proof of the condition of the product upon receipt. – Capture the unboxing from the moment the package is opened, showing the product, packaging, and any included accessories.

2. Damaged or Defective Products:
– In the case of damaged or defective items, a clear video aids in verifying the extent of damage and assists in processing a swift refund.

3. Verification of Contents:
– Ensure the unboxing video includes a comprehensive view of all contents mentioned in the product description to avoid disputes over missing items.

4. Refund Processing:
– Once the unboxing video is reviewed and the conditions are met, the refund process will be initiated promptly.

This measure is implemented to enhance transparency and expedite the resolution process for our valued customers. We appreciate your cooperation in adhering to these guidelines for a seamless and efficient refund experience. If you have any questions or concerns, please contact our customer support team at info@miatcoffeebrew.com/+91 73972 74316

5. Non-Refundable Items:

Certain items may be non-refundable, and this will be clearly communicated at the time of purchase. This may include, but is not limited to, digital goods, personalized items, or items on sale.

6. Processing Time:

Refunds are typically processed within a reasonable period after the returned item is received and inspected.

7. Changes to Policies:

We reserve the right to update, modify, or replace these policies at any time without prior notice. Any changes will be effective immediately upon posting on our website or communicating in-store.

By using our e-commerce platform or engaging with our local store services, you acknowledge that you have read, understood, and agree to these Cancellation and Refund Policies. If you have any questions, please contact us at Marsai Innovative Automation Technologies, No.134/3B, Krishna Industrial Estate, Mettukuppam, Vanagaram, Near Porur Garden Phase 2, Chennai – 600 095.